Physical Products Terms & Conditions

Orders

How are your products made?

Each product is made just for you when you order, crafted on demand to minimize waste. With our print-on-demand partner’s global network, your order is printed and shipped from the facility closest to you for efficiency. Delivery may take a little longer as each item is made especially for you — this thoughtful process helps reduce waste and supports more sustainable choices worldwide. Thanks for supporting my shop and embracing a more thoughtful, sustainable way to shop.

Delivery

When will I get my order?

It takes 2–4 business days to custom-print and fulfill your order, after which it is shipped out. Total estimated delivery times (fulfillment + shipping) are as follows:

• United States: 5–8 business days
• Canada: 7–12 business days
• United Kingdom: 5–9 business days
• Ireland & Europe: 7–11 business days
• Australia & New Zealand: 8–14 business days
• Japan: 6–12 business days
• International: 12–24 business days

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please refer to the contact information provided at the end of this page.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide.

Will I be charged customs for my order?

An additional customs and tax fee may apply to international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely by country, so please check with your local customs office to see whether they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, please refer to the contact information provided at the end of this page with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Returns, Refunds & Damaged Items

Because all items are custom-printed on demand, we do not offer returns or exchanges for change of mind or incorrect size selection.

However, if your order arrives damaged, defective, or you receive the wrong item, we will gladly send a free replacement or issue a refund. Please refer to the contact information provided at the end of this page within 14 days of delivery. Be sure to include clear photos of the item, your order number, and any relevant details so we can resolve your issue promptly.

Please do not mail any items back to the return address on the package until you have contacted us, as returns must first be authorized to ensure proper processing.

Lost Packages

If your package is lost in transit and does not arrive, please notify us via the contact information at the end of this page within 14 days after the estimated delivery date so we can arrange a replacement shipment at no extra cost.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit you best, check out our sizing charts — we have one for every item listed in our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please refer to the contact information provided at the end of this page within 14 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one or issue a refund.

Contact Information

If you have questions regarding the Terms:
Email: info@tanyalumere.com